Information We Collect

When you create an account with phydranovelo, we collect basic information necessary to provide our budgeting services. This includes your name, email address, and financial data you choose to input into our platform. We also gather technical information like your IP address and browser type to ensure our service works properly across different devices.

Your financial data remains yours entirely. We collect transaction details, budget categories, and spending patterns only to help you manage your expenses more effectively. This information helps our algorithms provide personalized insights about your spending habits, but we never use this data for any purpose beyond improving your budgeting experience.

How We Use Your Information

• Providing and maintaining our expense tracking and budgeting services
• Sending you account updates, security notifications, and service announcements
• Generating personalized spending insights and budget recommendations
• Improving our platform based on usage patterns and user feedback
• Ensuring security and preventing fraudulent activities on your account
• Complying with legal obligations under Australian privacy laws

We process your information based on legitimate business interests and your consent. You can withdraw consent at any time, though this might affect our ability to provide certain features of our service.

Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 and Australian Privacy Principles, you have several important rights regarding your personal information. You can request access to any personal data we hold about you, and we'll provide this information within 30 days at no charge for standard requests.

• Access your personal information and receive a copy in a portable format
• Correct any inaccurate or outdated information in your account
• Request deletion of your account and associated data
• Opt out of promotional communications while keeping essential service updates
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise any of these rights, simply contact our privacy team using the details below. We typically process these requests within 14 business days, though complex requests might take up to 30 days.

Data Sharing and Third Parties

We don't sell your personal information to anyone. However, we do work with trusted service providers to deliver our budgeting platform. These include cloud hosting providers, email services, and payment processors. All partners sign strict data processing agreements and can only use your information for specific purposes we authorize.

When connecting your bank accounts through our secure integration, we use Open Banking protocols approved by the Australian Competition and Consumer Commission. This means your banking credentials never pass through our systems – instead, we receive read-only access to transaction data through encrypted, regulated channels.

We may disclose information if required by Australian law, court orders, or to protect our users from fraud. In such cases, we'll notify you unless legally prohibited from doing so.

Data Retention and Deletion

We keep your account information active for as long as you use phydranovelo. If you haven't logged in for 24 months, we'll send reminder emails before archiving your account. Archived accounts are permanently deleted after an additional 12 months, unless you reactivate your account during this period.

Financial transaction data is retained for seven years after account closure to comply with Australian taxation and financial record-keeping requirements. After this period, all information is permanently deleted from our systems using secure data destruction methods.

You can request immediate account deletion at any time. We'll process this within 30 days, though some information may be retained longer where required by law or for legitimate business purposes like fraud prevention.

Cookies and Tracking

Our website uses essential cookies to maintain your login session and remember your preferences. We also use analytics cookies to understand how people use our platform, which helps us improve the user experience. You can control cookie preferences through your browser settings, though disabling essential cookies might affect platform functionality.

We don't use advertising cookies or share data with advertising networks. Our analytics are focused purely on improving our service, not building profiles for marketing purposes.

Changes to This Policy

We review this privacy policy annually and update it when our practices change or new regulations take effect. Significant changes will be communicated via email and through in-app notifications. The current version is always available on our website, and we maintain an archive of previous versions for reference.

Minor updates like clarifying existing practices or fixing typos won't trigger notifications, but we'll update the "last modified" date below. We encourage you to review this policy periodically to stay informed about how we protect your information.